Privacy Policy

pnbet ("we," "us," "our") operates the online gaming platform accessible at pnbet.net, providing Filipino players with access to live casino games, slots, bingo, crash games, and related services. pnbet acts as the data controller for all personal data collected through the platform.

This Privacy Policy applies to all personal data collected from users of the pnbet website, mobile interface, and any associated services. It is intended to comply with the requirements of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as overseen by the National Privacy Commission (NPC) of the Philippines.

By registering an account or using pnbet's services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

pnbet collects personal data through your interactions with the platform. The categories of data we collect include:

We do not intentionally collect sensitive personal information (as defined under RA 10173) beyond what is strictly required for identity verification and regulatory compliance. Where sensitive data is collected (e.g., government ID for KYC), it is handled with heightened security measures.

pnbet uses your personal data for the following purposes:

• Account Management: To create, maintain, and manage your pnbet account, including verifying your identity and age (21+ requirement) and processing your pnbet login.
• Service Delivery: To provide access to games, process deposits and withdrawals in Philippine Peso (PHP), and deliver the full range of pnbet platform features.
• Regulatory Compliance: To comply with Philippine anti-money laundering laws (RA 9160), PAGCOR regulatory requirements, and other applicable legal obligations, including KYC and transaction monitoring.
• Security & Fraud Prevention: To detect, investigate, and prevent fraudulent activity, unauthorized account access, and other prohibited conduct on the pnbet platform.
• Responsible Gaming: To monitor gaming patterns and identify players who may be at risk of problem gambling, and to administer responsible gaming tools such as deposit limits and self-exclusion.
• Customer Support: To respond to your inquiries, resolve disputes, and provide assistance with your pnbet account.
• Platform Improvement: To analyze usage patterns, conduct research, and improve the performance, features, and user experience of the pnbet platform.
• Marketing Communications: To send you promotional offers, bonuses, and updates about pnbet — only where you have provided consent or where permitted by applicable law. You may opt out at any time.

Under the Philippine Data Privacy Act of 2012, pnbet processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform the contract between you and pnbet — i.e., to operate your account and deliver the services you have registered for.
• Legal Obligation: Processing is required to comply with applicable Philippine laws, including anti-money laundering regulations, PAGCOR licensing requirements, and tax obligations.
• Legitimate Interests: Processing is necessary for pnbet's legitimate interests, including fraud prevention, platform security, and service improvement, provided these interests are not overridden by your rights and freedoms.
• Consent: For certain processing activities — such as marketing communications and non-essential cookies — we rely on your explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

pnbet does not sell, rent, or trade your personal data to third parties. We may share your data in the following limited circumstances:

• Payment Processors: We share financial data with payment service providers (such as GCash, PayMaya, and partner banks) solely to process your deposits and withdrawals. These providers are bound by strict data processing agreements and may only use your data for the specified purpose.
• Game Providers: Third-party game providers receive limited technical data (such as session tokens and bet amounts) necessary to deliver their games on the pnbet platform.
• Regulatory Authorities: We may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other Philippine government authorities when required by law or court order.
• Fraud Prevention Services: We may share data with identity verification and fraud detection service providers to protect the integrity of the pnbet platform.
• Business Transfers: In the event of a merger, acquisition, or sale of pnbet's business assets, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.

All third parties with whom pnbet shares personal data are required to maintain appropriate security measures and to use the data only for the purposes for which it was shared.

pnbet uses cookies and similar tracking technologies to operate and improve the platform. The types of cookies we use include:

• Essential Cookies: Required for the platform to function. These include session cookies that keep you logged in to your pnbet account and security cookies that help detect fraudulent activity. These cannot be disabled without affecting platform functionality.
• Analytics Cookies: Used to understand how users interact with pnbet — such as which games are most popular, how long sessions last, and where users encounter issues. This data is aggregated and anonymized where possible.
• Preference Cookies: Store your platform preferences (such as language settings and display options) so you do not need to re-enter them on each visit.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may prevent you from accessing certain features of the pnbet platform. pnbet does not use third-party advertising cookies or cross-site tracking technologies.

Our security measures include, but are not limited to:

• Encryption: All data transmitted between your device and pnbet's servers is encrypted using TLS (Transport Layer Security). Sensitive stored data is encrypted at rest.
• Access Controls: Access to personal data is restricted to authorized pnbet personnel and service providers on a strict need-to-know basis. All access is logged and audited.
• Two-Factor Authentication: pnbet supports two-factor authentication (2FA) for account login to provide an additional layer of security for your pnbet account.
• Regular Security Reviews: Our systems and processes are regularly reviewed and tested to identify and address potential vulnerabilities.
• Incident Response: In the event of a personal data breach, pnbet will notify affected users and the National Privacy Commission (NPC) within the timeframes required by RA 10173 and its Implementing Rules.

While pnbet takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your pnbet login credentials and for notifying us immediately if you suspect unauthorized access to your account.

pnbet retains your personal data for as long as necessary to fulfill the purposes described in this Privacy Policy, or as required by applicable Philippine law. Specific retention periods include:

• Account Data: Retained for the duration of your active account and for a minimum of five (5) years following account closure, in compliance with anti-money laundering record-keeping requirements under RA 9160.
• Transaction Records: Financial transaction records are retained for a minimum of five (5) years as required by Philippine AML regulations.
• Gaming History: Gameplay records are retained for a minimum of two (2) years for dispute resolution and regulatory audit purposes.
• Support Communications: Customer support records are retained for two (2) years following the resolution of the relevant inquiry.
• Marketing Data: Retained until you withdraw consent or opt out of marketing communications, after which it is deleted or anonymized within 30 days.

When personal data is no longer required, pnbet will securely delete or anonymize it in accordance with our data disposal procedures.

Under the Philippine Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by pnbet:

• Right to Be Informed: The right to know what personal data pnbet collects about you, how it is used, and with whom it is shared — as set out in this Privacy Policy.
• Right to Access: The right to request a copy of the personal data pnbet holds about you, along with information about how it is processed.
• Right to Correction: The right to request correction of any inaccurate, incomplete, or outdated personal data in your pnbet account.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to pnbet's legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used format and to transmit it to another data controller where technically feasible.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact pnbet's Data Protection Officer at the contact details provided in Section 13. We will respond to all verified requests within 15 business days, as required by RA 10173.

pnbet's services are strictly intended for individuals who are 21 years of age or older, in accordance with Philippine law governing casino-style gambling. pnbet does not knowingly collect personal data from individuals under the age of 21.

If pnbet discovers or is notified that personal data has been collected from a person under 21 years of age, we will immediately suspend the relevant account, delete the associated personal data, and take appropriate action in accordance with our Terms & Conditions and applicable Philippine law.

If you are a parent or guardian and believe that your child has registered on pnbet or provided personal data to us, please contact us immediately at the details in Section 13 so we can take prompt corrective action.

pnbet primarily stores and processes personal data within the Philippines. In certain circumstances, personal data may be transferred to or accessed from servers or service providers located outside the Philippines — for example, where a third-party game provider or technology partner operates internationally.

Where such transfers occur, pnbet ensures that appropriate safeguards are in place to protect your personal data, including:

• Contractual clauses requiring the recipient to maintain data protection standards equivalent to those required under RA 10173.
• Transfers only to countries or organizations that provide an adequate level of data protection as recognized by the NPC.
• Your explicit consent where required by applicable law.

pnbet will not transfer your personal data internationally in a manner that undermines your rights under Philippine data privacy law.

pnbet may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or platform features. When material changes are made, we will notify registered users via email or a prominent notice on the pnbet platform, and update the "Last Updated" date at the top of this page.

Your continued use of pnbet following the posting of an updated Privacy Policy constitutes your acceptance of the changes. If you do not agree with the updated policy, you should cease using pnbet and may request account closure by contacting our support team.

We encourage you to review this Privacy Policy periodically to stay informed about how pnbet protects your personal data.

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by pnbet, please contact our Data Protection Officer (DPO):

We aim to respond to all data privacy requests within 15 business days. For complaints that cannot be resolved directly with pnbet, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.